TradeLane Privacy Policy

We collect information you provide directly, such as account registration details, provider profile information, marketplace submissions, and messages sent through the platform.

We also process calculation inputs you submit in order to return duty, VAT, fee, and landed-cost results.

Basic technical information such as device, browser, session, and interaction data may be logged to operate, secure, and improve the service.

To provide duty calculations, provider discovery, account authentication, onboarding, billing, and related platform functions.

To monitor platform usage, prevent abuse, investigate incidents, and maintain service reliability.

To support provider lead workflows, advertising analytics, and customer support interactions.

We may share data with service providers and infrastructure partners that help us run authentication, hosting, analytics, payments, messaging, and app distribution workflows.

Provider directory information that you choose to publish may be visible to platform users.

We may disclose information when required by law, regulation, legal process, or to protect the rights, safety, and integrity of TradeLane and its users.

We retain information for as long as needed to provide the service, comply with legal or accounting obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on whether the data relates to accounts, calculations, provider leads, billing, or audit records.

You may request updates or corrections to account and provider profile information where applicable.

If you no longer wish to use the service, you may contact us regarding account deletion or access requests, subject to legal and operational retention requirements.